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We deliver the most appropriate safety solutions for our clients’ needs. Whether it’s deliv site-specific training, conducting specialist work at heights or in confined spaces, reviewing yourcurrent safety culture or developing a renewed approach to safety for your organisation, Pinnacle can help.
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You can too. We are proud of the work we do for our clients and take a can-do attitude into all projects. Meeting your objectives, adding value and building lasting, trusted relationships are our goals.
Answers to Common Questions About Our Heights Safety Training
Firstly, you’ll need to visit portal.usi.gov.au/student/ForgottenUsi
Once you’re on the site, you’ll be prompted to select one of the four options to find your USI:
Find with email
Enter the email address saved on your USI account and your date of birth and click ‘Submit.’
Enter the mobile number saved on your USI account and your date of birth and click ‘Submit’.
Enter your Family Name, Date of Birth and Gender and at least one of the following: First/ Given Name, Middle Name, or Town/City of Birth, and click ‘Next’. Answer your two security questions.
Enter your:
And either your:
Don’t have a USI? You’ll need to register for one here portal.usi.gov.au/student.
I’VE LOST MY CERTIFICATE/ID CARD. CAN I GET ANOTHER?
Yes. If you require a physical copy, please call us on 1300 990 810 or email info@pinnaclesfety.com.au and we will be happy to process your request.
Please note we require the following details to verify and process the request.
1. Full Name
2. USI Number
3. Course Name
4. Current Mailing Address
The following fees apply:
| Certificate Type | Associated Fee |
| Statement of attainment | |
| Accreditation card (ID Card) | $27.50 |
| Qualification (with Academic Transcript) |
We encourage you to attend your course as scheduled. However, if you need to change or defer your booking, a fee may apply.
The change fee depends on the amount of notice you provide and the value of the course. Please note that fees are charged per person and per booking.
Change Fees
| Course Value | |||
| Up to $125 | $126-$999 | $1000+ | |
| More than 7 days prior to the course | No fee | No fee | No fee |
| Between 2 to 6 days prior to the course | $25 change fee | $75 change fee | $150 change fee |
| 1 business day prior to the course | $50 change fee | $100 change fee | $250 change fee |
| After scheduled course | Not Permitted | ||
For practical training sessions, participants must wear appropriate attire that meets industry safety requirements, including long pants and enclosed shoes.
Open footwear is not permitted. Participants who arrive wearing open footwear will be unable to attend the course and will forfeit their course fees.
Please note: If personal protective equipment (PPE) is needed, you will be informed before the course, or it will be provided on the day.
Pinnacle Safety and Training deliver a range of courses that are eligible for funding that fall into three categories:
State Funding
This is where a state government pays for all or part of your course fees for you. Subsidies are for priority qualifications and other courses and can be found across a wide range of industry areas.
Industry Funding
Industry funding involves financial contributions from private businesses or sectors to sponsor training courses, often aiming to address specific skill gaps or to align the training with industry needs and standards.
Self Funding
At Pinnacle, students can finance their courses through various self-funding options, including credit and debit cards, cash payments, and pay-later options to ease the financial burden of training costs.
For more information on Funding available, visit our Funding page
